Customer Service

5 Blogs That Customer Service Professionals Must Read

In whichever profession you are, you need to keep on learning; otherwise, your career will be stuck in one place. If you are a customer service professional, you will need to get trained to perform better. But if you don’t get time for the formal training, there are lots of blogs about customer service that might help you to learn more about this field. Here are the blogs that you must read.

Shep Hyken

Shep Hyken is an expert in customer service. He has written a number of books and has been the bestselling author of New York Times as well. You will get lots of customer service insights in this blog. You will get new posts every week related to customer service.

Customer Think

This site is a great platform to learn about managing businesses that are customer-centric. You will read articles about customer service, news and even interviews of the experts in the field.


This blog is developed by Flavio Martins who has more than 15 years of experience in the field of customer service. You will get a glimpse of his unique ideas. You will learn about customer loyalty and customer relations.

Help Scout

By reading this blog you will be able to learn about the types of customer service problems. You will learn how to deal with difficult customers.


Though CRM for salespeople is their main product, they also have a great blog which you can read. The blog is written by various authors, so you will get different insights about customer service. You will learn how customer service has changed due to the growth of technology.

If your work involves providing good customer service, then you must read these blogs. These blogs will not only enhance your knowledge but will also help you to learn what happens in reality when you encounter a customer.

5 Blogs That Customer Service Professionals Must Read Read More